Arrived smashed, twice
Shipped in a flimsy plastic mailer and arrived smashed. Sent a replacement that also arrived smashed. Customer service said it was normal for a product to arrive smashed but the contents should be ok.
I'm gonna shop somewhere where it's not considered normal for my product to arrived smashed. Like what kind of quality standard is that loll
Response from Marianne
Customer Care, The Absorption Company
Hi RB, I saw this and it stopped me cold. Two damaged shipments in a row and then getting told "that's normal" is the exact opposite of the standard we hold ourselves to. It wasn't normal. It isn't normal. The rep who told you it was is getting real coaching from our team, not a memo that goes in a drawer.
Here's what I'd like to do. Email me directly at care@absorbmore.com with your order number and the subject line "RB, smashed x2." I will personally pull your next replacement out of our production packaging so it actually arrives intact, and I'll process a full refund on the two that came in destroyed. If you'd rather just have the refund and be done with us, I completely understand. Either way I want to make the money right.
The vast majority of Magnesium bottles land fine, but "the vast majority" isn't the standard for the person opening a smashed box. I'm sorry we made you feel like it was.
Marianne